State Farm® Insurance Agent Matthew J. Bub

"Nothing on particular to add about this agent or his staff. My issue is with State Farm.

I've had auto with state farm insurance for almost 40 years. I've never filed a single auto claim. Home owners with them for about 20 years and the same...never filed a claim.

Moved to CT a few months ago and went in to get home owners insurance on my new condo. The agent told me I was rejected for insurance because, two years earlier I called and ASKED if it was worth filing claim due to some recent damage (it wasn't). I didn't file a claim...I just ASKED if I should...and I was considered high risk.

Went to Allstate and got lower rates

State Farm is in the insurance premium collection business...not the insurance business"

"I can’t say enough great things about my experience with State Farm, especially working with Jordan. She is incredibly patient, accommodating, and truly insightful when it comes to explaining policies and options. No matter how many questions I had, she took the time to walk me through everything and made sure I felt confident in my decisions.

Her customer service is absolutely impeccable — professional, kind, and genuinely caring. It’s rare to find someone who goes above and beyond the way she does. I highly recommend reaching out to Jordan for any of your insurance needs. You won’t regret it!"

"I highly recommend having Jarod and Matthew take care of your insurance needs. They are fast, efficient and responsive."

"I just bought a policy for Car Insurance from your company I have been dealing with Scott. He has been very pleasant very helpful and very nice. my name is Marlene and I’m from Bristol Connecticut"

"Both Cecilia and Connie provided me with the speediest, most comprehensive and pleasant service today!
My questions were all answered and the policy changes I requested were made immediately.
Such a welcome surprise after being put on hold with another company for 45 minutes! Thanks!"

"Don’t really write reviews but felt compelled to do so with some of the best customer service we have received in quite some time. Matthew J Bub State Farm in Southbury goes above and beyond to make sure that all of our concerns and needs are met. Jordan is one of the best agents we have ever worked with. She is super knowledgeable and always gives us great customer service. If she doesn’t have the answer she goes out of her way and takes the time to find the answer then gets right back to us. She always has great recommendations and always looks for the best options that are available. She is definitely an asset to State Farm. Everyone that answers the phones when we call in are super polite and friendly. Can’t recommend Matthew J Bub State Farm enough! Thank you for all you do!"

"Great experience!
Scott was able to cut mine and my husbands monthly bill by more than half. Truly grateful"

"Excellent Customer Service, Good Prices, Top Notch."

"Quick and easy!"

"Due to a “computer glitch” admitted by Rafael at Statefarm, my bill went from about $600/month to $1200/month. For 2 months they have been telling me that they’re working with underwriting to fix this. But now they are telling me that even though this isn’t fixed yet, if it don’t pay the full $1200 for July (they told me to pay $600 last month, which I did), our insurance will be cancelled next week.

Since I can’t reply to the response, I’m editing my review. Firstly, NOBODY has explained anything to me. Rafael refuses to take my calls and/or meet with me and nobody else can give me an answer. Secondly, there shouldn’t be any “balances”, since we have always paid the full amount due each month on time, except for July (refuse to pay an extra $600 in errors). I understand adding my son caused the 1 car to go up from $80/month to $240, but your “computer glitch” added him to the wrong car, causing the bill to increase by over $500/month, and even though you “fixed” it, you’re still charging me over $500 in “adjustments (which you’re calling a “balance” because of your error). I have been calling AND going in to the office at least twice a week, plus emailing, since the beginning of June and the only people willing to speak with me say they don’t know what the adjustments are for and they’re waiting for underwriting to get back to them. Nobody can tell me what’s going on, or fix it."

"Amazing customer service !"

"I worked with Frank at the office for all my insurance needs and he provided great insight and service. Highly recommend this office."

"They are great! Very professional"

"Professional and courteous."

"I had a great experience switching my insurance carrier. Jordan was friendly and knowledgeable. She made the transition easy and convenient for me and I had a considerable savings! I highly recommend!!"

"Jordan and Frank are both very helpful and knowledgeable about the insurance field. I recommend them to all my friends and family whether you need car insurance, home or life insurance. 10/10"

"BEWARE! Worst customer service! Took almost a week to get a quote then they sign you up and up goes the quote! “Manager” Scott has zero people skills, is snotty and could care less! I was also signed up for a Drive Safe program without my consent! Several calls to Mathew Bub went unanswered! This agency is horrible!"

"I know insurance doesn't SEEM exciting but I can tell you first hand... when you experience OUTSTANDING customer service...you notice! From the moment that Ashley picked up the phone when I called, she could not be more helpful. I explained what I needed and she said she would get back to me. By that afternoon, I had a quote for my business (as promised) from an understanding person who took the time to LISTEN! I applaud this agency for having someone like Ashley who has such a great attitude and makes you feel comfortable while getting all the info she needed. I am already contemplating bringing all my business to this office simply because of the incredible customer service from Ashley! Thank you for the 5 Star service!!"

"Great place, great rates, friendly/helpful agents. I'm rooting for the billing department! ¡Me encanta!"

"Thank you Ashley for all of your help.
I called so many insurance companies and none of them were willing to help me in any way but you did! You'rep the best!"

"Stephanie was Awesome! Got my information to me quickly. Very pleasant and upbeat!"

"Jahna out of the southbury location is amazing. Made getting boat insurance a breeze. Found us the best deal and discounts available. She was so efficient and prompt with her replies both during work hours and outside! Really made it such a smooth transition! Seamless and effortless! She also rolled it in to our current bundle!! Simply amazing. Great experience and highly recommended!"

"Kelsie did a great job restoring my faith in State Farm and so I’m a returned customer. Equally important, she was able to save me money with better coverage ! 👍"

"I recently bundled home and auto with Statefarm and I cant say enough great things about the process, all thanks to Jahna. She was so attentive, responded to my emails timely, and was so patient with me. She always took the time to explain the details of quotes and plans. I feel like I can always reach out and speak to her just for the simplist thing and always get a response with a positive result. She will go above and beyond to do what is right for you."

"Raphael was so helpful, very professional! He addressed all my concerns quickly and made it very easy to understand. We also went over some interesting new products as well. TY"